Return and Refund Policy – Prime Auto Express

General Policy

Our Return and Refund Policy applies to all services provided by Prime Auto Express. Since we specialize in shipping vehicles, there are no direct returns or refunds for vehicles that have been successfully delivered to the designated destination. However, in specific circumstances, we may offer partial refunds or compensation, depending on the situation.

 Cancellations

If you need to cancel your shipment, please notify us as soon as possible. The cancellation request must be made within 24 hours after booking for a full refund. Cancellations after this period may incur a cancellation fee depending on how far along the shipment process has advanced.

• Full Refund Eligibility: Request made within 24 hours of booking.
• Partial Refund or Cancellation Fee: If the shipment is in progress or nearing pickup.

 Damaged Vehicles

While our team takes extreme care when handling vehicles, accidents or damages may occasionally occur. If your vehicle is damaged during the transport process, please follow these steps to initiate a claim:

• Step 1: Inspect your vehicle immediately upon delivery and document any visible damage (photos and written details).
• Step 2: Contact our customer support team within 48 hours of delivery to report the damage and initiate the claims process.
• Step 3: Submit the required documentation, including photographs of the damage and the completed inspection form, to begin the insurance claim process.

Our basic insurance coverage typically covers minor damages. If you would like additional coverage, please contact us prior to booking to ensure full protection of your vehicle during shipping.

 Delivery Issues or Delays

We make every effort to ensure your vehicle is delivered on time, but sometimes unforeseen circumstances (e.g., weather, traffic, or logistical delays) may cause delivery delays. We will provide timely updates on the status of your shipment, and we are happy to work with you to accommodate any new delivery arrangements.

• Refund for Delayed Deliveries: Refunds or compensation for delays will be evaluated on a case-by-case basis. If a shipment is delayed for more than 7 days from the original estimated delivery date, you may be eligible for a partial refund or credit toward future shipping services.

 Non-Delivery Claims

In the rare case that your vehicle is not delivered to the designated destination, we will take immediate action to locate it. Our team will work closely with the shipping provider to resolve the issue. If the vehicle cannot be located or is deemed lost, we will proceed with a full refund of the shipping fees.

Refund Process

Once a claim is accepted, we will process your refund within 7 to 10 business days. Refunds will be issued via the same payment method used for the original transaction. If a refund was provided for a service rendered, any promotional discounts or coupons will be revoked.

 No Refund for Completed Services

No refunds will be granted once the shipping service has been successfully completed, and the vehicle has been delivered as scheduled. This includes:

• Delivery on time and in good condition
• Delivery to the correct destination
• Completion of any requested add-on services (e.g., expedited shipping, special care handling)

Additional Services

If you opt for additional services, such as expedited shipping, vehicle storage, or insurance coverage, these services are non-refundable once the process has begun or the service has been rendered. Please ensure you fully understand any additional service fees before confirming your order.

 Eligibility for Refunds

Refunds or partial refunds are only available in cases where the service was not completed as agreed upon or due to situations outlined in this policy. Factors outside of our control, such as weather, strikes, or natural disasters, do not make a shipment eligible for a refund.

 Contact Us

If you have any questions regarding our Return and Refund Policy or need assistance, our customer service team is available to help you. You can reach us through:

• Email: info@expressprimecarrier.com
  Online Support: Visit our website for live chat assistance or fill out our contact form.